Category Archives: Life

Communication and Customer Service

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Joel @ Joel On Software has a post up about Customer Service and how important it is that you have good customer service.

I have to agree with what he’s written, Customer Service is important, very important but it’s also important how you deliver that customer service. I get to deal with a lot of companies and it’s true that the ones I recommend to everyone else and the ones I constantly use are those that provide good customer service.

Let me tell you a true story about something that happened a few weeks ago that should illustrate my point.

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Can you improve on the wrist watch?

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Far out in the uncharted backwaters of the unfashionable end of the Western Spiral arm of the Galaxy lies a small unregarded yellow sun. Orbiting this at a distance of roughly ninety-eight million miles is an utterly insignificant little blue-green planet whose ape-descended life forms are so amazingly primitive that they still think digital watches are a pretty neat idea.
— Douglas Adams, The Hitchhiker’s Guide to the Galaxy

I like watches of all shapes and sizes and while I’ll admit that I prefer a digital timepiece I love the elegance and genius of the true analogue watches, those that work and keep accurate time with out even a battery. But can you improve on the normal everyday wrist watch?
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I moved forward.

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I moved forward… WOOHOO!!!
I am in a queue at home affairs, the plan is to get a passport. I’ve been here since 8:30 and I am now about 10 people from the front. (In case you’re wondering it’s now 11:30.) I should of brought a book, something like war and peace although thats a bit short. I really do wish I brought my cell’s headset, I could be spending quality time with Katie Melua or listening to one of those really long podcasts about the persons massive mac collection.

Yes! Just moved forward again, only took about 20minutes.

Update: 02/02/2007 20:00

I did finally get to the front of the queue and handed in my forms, they say that I’ll get my passport in 4-6weeks.

Holiday

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Posts are going to be a little sporadic over the next 2 weeks as I’ll be on holiday. Things should return to normal (or whateva passes as normal round here) in January.

This doesn’t mean I won’t be posting, I don’t think I could go that long without using a computer it just means that I’ll be posting less than usual. Also means that there might be a bit of a delay before comments get moderated and approved.

If you don’t hear from me… have a Merry Christmas and Happy New Year.

Sunset in Capetown

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Happened to be standing outside last night and lookup for a change and saw a brilliant pink sky. So of course I ran indoors to grab my camera and take a few pictures.
SunsetSunsetSunset

Now if only the neighbors phone line wasn’t in the picture.

The Internet Archive

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A while ago I was watching an episode of NerdTV where Robert “X” Cringely interviews Brewster Kahle? the? creater of the Internet Archive.? I must admit that the only thing I? knew or ever used of the internet archive was the Wayback machine which? allows you to “go back in time” and view an older version of a website.

But in the interview they were talking about Movies, Audio, Books and all kinds of other stuff that the Internet Archive now archives so I decided to go take a look…

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